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Policies

🟢 ( Read These Policies Carefully Before Using Our Service )

Cancellation And Refund Policies ( Live )

Service Cancellation

Customers May Cancel A Service Before Technician Arrive Without Any Charge. If Cancellation Is Requested After Technician Arrival, A Visiting / Inspection Charge May Apply

Inspection & Visiting Charges

In Some Cases, An Inspection Or Visiting Charge May Apply. This Charge Covers The Technician’s Visit, Appliance Inspection, And Basic Diagnosis

  • Inspection Charges, If Applicable, Are Non-Refundable Once The Technician Has Visited The Location.

  • If Repair Is Carried Out After Inspection, The Inspection Charge May Be Adjusted In The Final Bill, Depending On The Service Type

Guarantee Of Appliance Life

Repairs Aim To Restore Functionality, But We Do Not Guarantee Extended Life Or Future Performance Of The Appliance. Refunds Will Not Be Provided Based On Appliance Age, Condition, Or Future Breakdowns

Service Warranty Limitation

If A Service Warranty Is Provided, It Applies Only To The Specific Repair Performed And For The Mentioned Time Period. Refunds Are Not Applicable Under Service Warranty. The Warranty Does Not Cover

  • New / Unrelated Faults

  • Appliance Aging Or Poor Condition

  • Customer-Handling Issues After Service

Service Refund Policy

Once A Repair Service Has Been Completed, No Refund Is Provided For Labour Or Service Charges, As The Service Is Already Delivered. Refunds Are Not Applicable In The Following Situations:

  • If The Customer Decides Not To Continue Using The Appliance After Repair

  • If The Issue Occurs Due To Misuse, Improper Handling, Or External Damage

  • If A New Or Unrelated Issue Appears After The Service

Spare Parts Refund / Replacement

If Spare Parts Are Replaced During The Repair

  • Spare Parts Once Installed Are Not Eligible For Return Or Refund

  • Any Warranty On Spare Parts, If Provided, Is Limited To The Manufacturer Or Supplier Terms

  • Warranty Does Not Cover Damage Due To Misuse, Water Exposure, Power Fluctuation, Or Normal Wear And Tear

In Rare Cases Of Defective Spare Parts, Replacement May Be Considered Subject To Inspection And Team Approval

Payment Disputes

Any Billing Or Payment Concerns Must Be Reported Immediately After Service Completion. Complaints Raised After Appliance Usage Or Extended Time May Not Be Eligible For Review Or Adjustment

Mode Of Refund ( If Applicable )

In Exceptional Cases Where A Refund Is Approved

  • Refunds Are Processed Through The Original Payment Method

  • Processing Time May Take 5–7 Working Days

  • Live Refund ( Cash Refund ) May Not Be Available

Cancellation And Refund Policies ( Online )

We Helping Our Customers As Far As Possible, And Has Therefore A Liberal Cancellation Policy

  • Cancellations Will Be Considered Only If The Request Is Made Within Same Day Of Placing The Order. However, The Cancellation Request May Not Be Entertained If The Orders Have Been Communicated To The Vendors/Merchants And They Have Initiated The Process Of Shipping Them

  • XPRESS Does Not Accept Cancellation Requests For Perishable Items Like Flowers, Eatables Etc. However, Refund/Replacement Can Be Made If The Customer Establishes That The Quality Of Product Delivered Is Not Good

  • In Case Of Receipt Of Damaged Or Defective Items Please Report The Same To Our Customer Service Team. The Request Will, However, Be Entertained Once The Merchant Has Checked And Determined The Same At His Own End. This Should Be Reported Within Same Day Of Receipt Of The Products

  • In Case You Feel That The Product Received Is Not As Shown On The Site Or As Per Your Expectations, You Must Bring It To The Notice Of Our Customer Service Within Same Day Of Receiving The Product. The Customer Service Team After Looking Into Your Complaint Will Take An Appropriate Decision

  • In Case Of Complaints Regarding Products That Come With A Warranty From Manufacturers, Please Refer The Issue To Them

  • In Case Of Any Refunds Approved By XPRESS, It’ll Take 1-2 Days For The Refund To Be Processed To The End Customer

Shipping And Delivery Policies ( Online )

Online Orders Are Shipped Through Registered Courier Companies / Speed Post. Orders Are Shipped Within 0-7 Days Or As Per The Delivery Date Agreed At The Time Of Order Confirmation And Delivering Of The Shipment Subject To Courier Company / Post Office Norms. XPRESS Is Not Liable For Any Delay In Delivery By The Courier Company / Postal Authorities And Only Guarantees To Hand Over The Consignment To The Courier Company Or Postal Authorities Within 0-7 Days Rom The Date Of The Order And Payment Or As Per The Delivery Date Agreed At The Time Of Order Confirmation. Delivery Of All Orders Will Be To The Address Provided By The Buyer. Delivery Of Our Services Will Be Confirmed On Your E-Mail Id As Specified During Registration. For Any Issues In Utilizing Our Services You May Contact Our Customer Care On Or mail@xpress.live

International Orders Are Shipped And Delivered Through Registered International Courier Companies / International Speed Post


🟢 If You Have Any Questions About Terms Connect ( Customer Care : +91 9025 321 321 | E-Mail : mail@xpress.live | Website : https://www.xpress.live )